• Solveiga Blumberga RISEBA University, Business Department, Riga
  • Laura Lapkovska RISEBA University, Riga, Latvia




employee engagement, employee involvement, remote work


The COVID-19 pandemic has altered the majority of the world’s organisations through making remote work a part and parcel of everyday life. The number of people working remotely has increased substantially creating a challenge for the organisations to manage and involve their personnel. Engagement and involvement of the personnel are major factors contributing to a positive outcome of the remote work processes. The aim of this research paper is to establish what the engagement and involvement of the personnel are while practising remote work in the Latvian financial institutions. This research paper put forward the following issues for exploration: what is the engagement of the financial institutions’ personnel in their work while working remotely? What is the involvement of the financial institutions’ personnel in their work while working remotely? Is there a link between engagement and involvement of the financial institutions’ personnel during remote work? This paper explores the definitions of engagement and involvement by various authors and many forms of remote work putting emphasis on expansion of remote work due to the pandemic. The research made use of 3 surveys: a survey on the engagement of personnel during remote work, a survey on involvement of the personnel during remote work and a survey on the personnel’s opinion on remote work compiled by the authors of this research paper. There were 98 full-time employees of financial institutions participating in the research who were transferred from office jobs to a form of remote work during the COVID-19 pandemic. The results of the research demonstrate that only a fraction of the financial institutions’ personnel were engaged and involved during their remote work and that institutions had to resort to additional measures in order to promote involvement and engagement of the rest of the personnel and attain better operational results. The major problems highlighted by the results of the research are: insufficient internal information exchange and co-operation. The personnel feel responsible for the performance of their work, but admit to lacking inspiration that would foster their engagement. They also acquired negative experiences while working remotely. The results of the research identify a need for further research on the significance of the internal culture and communication of financial organisations for the promotion of involvement and engagement of personnel during remote work.


American Psychological Association (2012). Workplace Survey[PDF file]. Retrieved from https://www.apa.org/news/press/releases/phwa/workplace-survey.pdf

Gajendran, R. S., Harrison, D. A. (2007). The good, the bad, and the unknown about telecommuting: Meta-analysis of psychological mediators and individual consequences. Journal of Applied Psychology. Vol. 92, No. 6, 1524–1541 DOI: 10.1037/0021-9010.92.6.1524

Gallup, 2017. State of the Global Workplace. Retrieved from https://www.slideshare.net/adrianboucek/state-of-the-global-workplace-gallup-report-2017

Heathfield S.M., 2019 What Does Employee Involvement Actually Look Like? Retrieved fromhttps://www.thebalancecareers.com/employee-involvement-1918100

Kitto K., 2019. What’s a Simple Definition of Employee Engagement? [Web blog post]. Retrieved from https://www.glintinc.com/blog/what-is-employee-engagement/

Morgan, J., 2017. Why the Millions We Spend on Employee Engagement Buy Us So Little. Harvard Business Review. Retrieved from https://hbr.org/2017/03/why-the-millions-we-spend-on-employee-engagement-buy-us-so-little

Rich B.L, Lepine J.A, Crawford E.R. (2010). Job engagement: Antecedents and effects on job performance. Academy of management journal.Vol.53, No.3 DOI:10.5465/AMJ.2010.51468988

Ryba, K. (2020). What is Employee Engagement? What, Why, and How to Improve It. Retrieved from https://www.quantumworkplace.com/future-of-work/what-is-employee-engagement-definition#what-is-employee-engagement

Schaufeli W.B., Bakker A. (2004). UWES Utrecht Work Engagement Scale Preliminary Manual[PDF file].Retrieved from https://www.wilmarschaufeli.nl/publications/Schaufeli/Test%20Manuals/Test_manual_UWES_English.pdf

Sinclair, S. (2020). What is employee engagement? The long answer or the short answer [Web blog post]. Retrieved from https://www.talkfreely.com/blog/what-is-employee-engagement

Wigert B., Robson J. (2020). Remote Workers Facing High Burnout: How to Turn It. Retrieved from https://www.gallup.com/workplace/323228/remote-workers-facing-high-burnout-turn-around.aspx

White A. (2016). The Role of Engagement in Performance Management. Retrieved from https://www.aberdeen.com/hcm-essentials/role-engagement-performance-management/




How to Cite

Blumberga, S. ., & Lapkovska, L. . (2021). ENGAGEMENT AND INVOLVEMENT OF PERSONNEL DURING REMOTE WORK. Proceedings of CBU in Social Sciences, 2, 48-56. https://doi.org/10.12955/pss.v2.201
صندلی اداری سرور مجازی ایران Decentralized Exchange
فروشگاه اینترنتی صندلی اداری جوراب افزایش قد ژل افزایش قد