DISTANCE FORMS OF CRISIS INTERVENTION DURING THE COVID-19 PANDEMIC

Abstract

In the current pandemic period caused by COVID-19, the availability of distance forms of social services is exceedingly important. Crisis intervention performed in a distance format helps a person experiencing an acute crisis via telephone and online form of assistance. The paper's primary aim was to find out the use of distance crisis intervention services during the COVID-19 pandemic in Slovakia, to clarify what needs are prioritized for respondents at this time, the type of social problems they turn to crisis intervention and the usability of crisis lines during the pandemic. The quantitative survey was carried out in the form of an anonymous questionnaire, which was available only in electronic form via Google forms, and the respondents were addressed on social networks. The questionnaire was filled in by 291 respondents. Based on the processed data, the distance form of assistance is a little-sought option in solving social problems related to the COVID-19 pandemic. Our recommendation is to support and promote the distance form of assistance more through advertising or financial support – especially considering that many crises could not be dealt with on the part of respondents or the helplines themselves.